Claimant Experience
The problem we solve

Modernising claims payment operations.

Automation

Replace complex payment data collection and storage with a digital workflow that automatically captures payee details.

Digitisation

Enable customers to select their preferred payment method while encouraging the shift from checks to faster, secure electronic payments.

Speed

Improve first-time payment success and accelerate settlement once the claim is approved.

The payee choice solution

Disbursement: the shop window of Insurance.

Payee Choice is a versatile digital payment solution, empowering insurers and claim administrators to efficiently disburse global payments. Our solution improves customer satisfaction, drives cost reductions, and minimises risk by facilitating fast and secure digital payments taking into account the customers’ preferred channels.

Approve the payment, we handle the rest.

Slick Claimant Experience

We offer a brandable, off-the-shelf web and mobile experience to let customers decide how they want to receive their disbursement. All that is needed is their email address and mobile phone number to securely process the payment with two levels of authentication.

Digital Transformation

Streamline operations to manage daily claims while scaling during spikes such as CAT events. Automate the capture of payment details, nudge toward faster electronic payments, and get CSAT surveys to improve efficiency and maintain visibility into claimant satisfaction.

Payee Token

Holding sensitive payment information on your policyholders is a security risk and a burden on your operations and systems. We take this concern off your hands by tokenising payee information, so you reach compliance without retaining any bank or credit card details.

Bank transfer

Leveraging Vitesse’s award-winning global payment network, claim disbursements are received quickly and always at full value, providing a secure and familiar domestic experience across hundreds of countries through our local connections.

Postal Cheque and eCheck

With eChecks, your customers get the benefits of a paper cheque, all in one fast, easy and cost‑effective digital solution.

Cards and Wallets

We’re adding new options for customers to match local market practice evolution, e.g. pay to cards and mobile wallets.

"For us, the challenge is being able to process the claims as quickly as possible and ensure that customers are not out of pocket. In their times of distress, they must have a good experience and use the payment methods that they desire. That's where Vitesse comes in."

Derek Livingstone

Head of Treasury, ManyPets

Want to learn more?

Book a call now and unlock the potential of our products tailored to your needs.